Return Policy

Effective Date: [15/03/2025]

At Pioneer Publications, we value your satisfaction and strive to ensure a smooth shopping experience. If you are unsatisfied with your purchase, our return policy outlines the terms and conditions for returns and refunds.

Eligibility for Returns

  • Products must be returned within 5 days from the date of delivery.
  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order confirmation or invoice) is required for all returns.

Non-Returnable Items

  • Items purchased during promotions or clearance sales are not eligible for returns.
  • Damaged or used products that are not in their original condition.

Return Process

  • Contact our customer support team at info@pioneerpublications.in or call +91 9652279948 to initiate a return.
  • Provide your order details and reason for the return.
  • Our team will guide you through the return process and provide further instructions.

Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchange Policy

  • If you receive a defective or damaged item, we will offer a replacement or exchange.
  • Products can be exchanged within 5 to 7 days of delivery, subject to eligibility and terms.
  • Exchanges are subject to product availability.

Contact Us

For any return or refund-related inquiries, please contact us:

Thank you for shopping with Pioneer Publications. We are committed to providing quality products and excellent service.